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ets Professional Development & Training Programs

1. Leadership:
 

1.1 Leadership Academy (5 Days)

This program is designed for senior level and aspiring leaders in your organization. • The objective of the Leadership Academy is to introduce the most important concepts and tools for leading an organization in today's world. Focus is on the leader's perspective and role in each element and course topic. • Key concepts include: communication strategies; decision-making; setting expectations; leading teams; process management; project management; strategic planning; metrics, scorecards and key performance indicators; organizational assessments, individual leadership assessment; and professional development plans. • Upon completion, participants develop an individual professional development plan to improve their leadership effectiveness.

1.2 Key Performance Indicators-KPIs (1 Day)

This course is designed for senior leaders to help them determine their organization's Key Performance Indicators (KPIs) and understand their importance. • The objective of this course is to determine the organization's Key Performance Indicators and develop a Balanced Scorecard. • Key concepts include: importance of mission, vision and values; stakeholders; customers; workforce; business environment and market forces; organizational Work Systems and Work Flow; prioritization tools; and setting targets. • Participants will develop their organization's KPIs and a Balanced Scorecard which represent success and mission achievement.

1.3 Strategic Planning: Developing Goals, Objectives and Metrics (2 Days)

This course is designed for senior leaders, directors and managers to help them understand the strategic planning process and their roles in strategic plan development, deployment and execution. • The purpose of this course is to describe the strategic planning process, the roles of key participants, and provide hands-on experience in key aspects of the process. • Key concepts include: strategic planning process overview; SWOT Analysis; selecting goals; determining Critical Few Objectives; developing measures and targets; aligning the organization; accountability for results; project management; strategy deployment; and reviewing progress. • Participants develop a customized guidebook with examples and templates to use for developing a strategic plan in their organizations.

1.4 Strategy Deployment and Action Planning (2 Days)

This course is designed for managers, supervisors and unit leaders to help them understand the strategic planning process and their roles in successful alignment, deployment, action planning, and project execution. • The purpose of this course is to provide participants with the knowledge and hands-on experience to develop aligned plans and successfully execute projects to support their organization's strategic plan. • Key concepts include: strategic planning overview; alignment tools; measures; targets; project management; business plans; reviewing progress; and reporting progress. • Participants develop customized guidebooks with examples and templates to use for developing and implementing supporting plans in their organizations. • Key tools include: matrices, brainstorming, multivoting, priority selection matrix, countermeasures matrix, action planning, Work Breakdown Structure, and SMART goals.

Please contact ets for more information regarding these programs.

2. Lean Six Sigma:
 

2.1 Team Member Yellow Belt Training (1 Day)

This course is designed as an introduction to Lean Six Sigma tools and techniques for all members of the workforce. Upon course completion and an 80% or higher exam score, attendees will receive Lean Six Sigma Yellow Belt certification.

2.2 Green Belt Training (5 Days)

This course is designed for people requiring in-depth knowledge of Lean Six Sigma and how it can be used to increase performance and reduce costs in their organizations. This course is a pre-requisite for Green Belt Certification. • The objective of this course is to provide an in-depth understanding in the application of the most useful Lean Six Sigma tools and techniques. • Key tools and techniques taught in this course include: DMAIC methodology; process management; analytical and statistical tools; qualitative tools; prioritization tools; waste reduction tools; Flowcharting; Value Stream Analysis; and developing measures. • Participants use issues and processes from their own organizations as they apply learned knowledge, helping them to have immediate impact upon course completion.

2.3 Green Belt Certification (8 Days, non-consecutive)

This course is designed for participants seeking Green Belt certification through the facilitated application of their Green Belt training. • The objective of this program is to improve performance of an important process through the application of Lean Six Sigma tools. • Upon successful project completion, participants who have also completed the Green Belt Training course will be certified as Lean Six Sigma Green Belts.

2.4 Black Belt Certification* (2 Days)

This course is designed for Certified Lean Six Sigma Green Belts who need the skills necessary to facilitate and oversee the change management process in their organizations. • Key concepts include: Key Performance Indicators; strategic planning; balanced scorecards; linking projects to organizational goals; project management; and project reviews and evaluation. • Upon successful completion, participants will be certified as Lean Six Sigma Black Belts.

*Note: Black Belt Certification requires Lean Six Sigma "2.2 Green Belt Training", "2.3 Green Belt Certification" and Lean Six Sigma Tools "3.3 Lean Tools - Advanced" for a total of 14 days)

2.5 Team Leader (2 Days)

This course is designed for participants who need both the process and people management skills necessary to lead project teams. • Key concepts include: project management; Work Breakdown Structure; project charters; meeting management (structure, agenda, setting time limits, people, and behaviors); documenting progress and results; and presenting project success.

Please contact ets for more information regarding these programs.

3. Lean Six Sigma Tools:
 

3.1 Lean Overview (1 Day)

This course is designed for all members of the workforce to introduce participants to "Lean" concepts and the basic tools for reducing waste in the organization. • Key concepts include: identifying waste; time as a primary source of waste; identifying invisible waste; SIPOC (Suppliers-Inputs-Process-Outputs-Customers); Work Flow and Value Stream; and prioritizing opportunities.

3.2 Lean Tools – Introduction (1 Day)

This course is designed to introduce participants to the most useful "Lean" tools for reducing process time and waste. • The objective of this course is to provide a fundamental understanding of key "Lean" tools. • Key concepts include: SIPOC; Value Stream Mapping; Value Stream Analysis; Voice of the Customer (House of Quality); matrices; diagrams; and activity networking. • This course is useful as a complement to other Lean Six Sigma courses.

3.3 Lean Tools – Advanced (1 Day)

This course is designed for participants who need to learn how to apply the most useful "Lean" tools for reducing process time and waste. • The objective of this course is to provide a working knowledge through hands-on application of the key "Lean" tools. • Key concepts include: SIPOC; Value Stream Mapping; Value Stream Analysis; Voice of the Customer (House of Quality); matrices; diagrams; and activity networking. • This course is useful as a stand-alone, but even more valuable as a complementary program to other Lean Six Sigma courses because of its emphasis on hands-on application through examples applicable to your industry or organization.

Please contact ets for more information regarding these programs.

4. Process Improvement and Problem Solving:
 

4.1 Process Management (1 Day)

This course is designed for participants requiring a basic knowledge of process management and its value in improving and sustaining performance. • The objective of this course is to teach participants how to apply process management concepts to a process in their organization. • Key concepts include: Flowcharting; identifying process participants; determining the "best path"; selecting appropriate measures – in-process and outcome; qualitative analysis; and solution prioritization. • Upon completion, participants will know how to develop a process control system, and determine and prioritize opportunities for improvement.

4.2 DMAIC (1 Day)

This course is designed for participants who want to learn how to apply the Six Sigma DMAIC problem-solving methodology. • The objective of this course is to understand the DMAIC logic model and how to integrate the appropriate analytical and statistical tools in each step. • Key concepts include: D-Define; M-Measure; A-Analyze; I-Improve; C-Control; 33 checkpoints; statistical tools; qualitative tools; and DMAIC application in the workplace. • Upon completion, participants will know how to effectively use the DMAIC model and supporting tools in their own organizations.

4.3 QIC Story (1 Day)

This course is designed for participants who want to learn how to apply the Six Sigma QIC Story problem-solving methodology. • The objective of this course is to understand the QIC Story logic model and how to integrate the appropriate analytical / statistical tools in each step. • Key concepts include: 7 steps of the Quality Improvement & Control (QIC) Story methodology; 25 checkpoints; 7 basic statistical tools; 7 key qualitative tools; and application in the workplace. • Upon completion, participants will know how to effectively use the QIC Story model and supporting tools in their own organizations.

4.4 EZ DMAIC (1/2 Day)

This course is designed to introduce the basics of the DMAIC process to all members of the organization. • The objective of this course is to understand the fundamental logic and way of thinking which makes the DMAIC process so popular in the business environment. • Key concepts include: Plan-Do-Check-Act; DMAIC (Define-Measure-Analyze-Improve-Control); the objectives of each DMAIC step; and how to immediately begin using DMAIC. • Upon completion, participants will understand the DMAIC model and its importance in problem solving and communicating complex issues, solutions, and results.

Please contact ets for more information regarding these programs.

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